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The Iago Group is a business process improvement, training and organizational effectiveness consulting firm operating out of Portsmouth, NH. We specialize in using lean, six sigma, and instructional design methodologies.  Our work results in processes being improved by making process better, faster, cheaperů and sometimes more compliant. Past projects have been with Liberty Mutual, CVS and Aon consulting to improve IT supply chain, legal billing, and professional recruiting processes.
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Services » Training

Whereas Iago directly manages projects on-site for business process improvement and in ITIL, we also have the experience and credentials to deliver training to your employees, so they can execute themselves and use new skills gained to move your organization forward.

Some highlights of our training capabilities:

Lean Six Sigma Training: Iago has certified Lean Six Sigma Black Belts who have delivered LSS training to companies in various industries:  financial, insurance and higher education.  Iago is ready to design exclusive training based on your particular needs and tailor and produce materials that fit your goals.  Our LSS training is focused on the needs of your particular organizational culture and on experiential learning with enough theory to support the practice of lean six sigma without losing focus on the bottom line.

ITIL Training: ITIL is a new construct to many IT organizations and much of its success depends on an organizational culture ready to accept it.  Iago has successfully creates tailored training materials for organizations that teach the fundamentals of ITIL as well preparing companies for technology roll-outs in preparation for ITIL.  Our pragmatic approach focuses on the business case behind ITIL and how it will improve the life for IT and individual managers and departments.

Our Approach & Deliverables: We at Iago utilize the ADDIE approach to instructional design:  analysis, design, development, implementation and evaluation.  We analyze the needs of the audience and the organization, articulate desired learning outcomes, and provide statistics to prove learning increase at multiple levels.

Credentials: Iago offers proven credentials, including an M.S. in Instructional Design from Boise State University, Lean Six Sigma and ITIL certifications, experience delivering LSS and ITIL training in large and small organizations and industry currency through speaking at numerous industry conferences.

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