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The Iago Group is a business process improvement, training and organizational effectiveness consulting firm operating out of Portsmouth, NH. We specialize in using lean, six sigma, and instructional design methodologies.  Our work results in processes being improved by making process better, faster, cheaper… and sometimes more compliant. Past projects have been with Liberty Mutual, CVS and Aon consulting to improve IT supply chain, legal billing, and professional recruiting processes.
 
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Research » Index of Process Maturity
 

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How many workers (employees or contractors) in your organization?
     

What is your organization’s annual revenue?
     

80% of your business occurs within:
            

What is your position?
     



For each of the following questions, please give your best response based simply on your personal view of your organization.  We expect some questions use terms that are unfamiliar to you.  That’s OK; just respond “No Opinion.”
 
1. Processes are managed from facts, not opinion.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
2. Our processes have targets, goals or service level agreements.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
3. There aren't too many hand-offs from one person or group to another.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
4. People have the ability to comment on and help revise processes.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
5. Redundant process steps are kept to a minimum.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
6. Our processes are not too manual.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
7. There are no dead-end paths, where a process path ends with no clear next steps.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
8. People are provided the right tools to be successful.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
9. Process is compliant with regulations and passes internal and external audits.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
10. Process maps are displayed in a graphic format, not just documented in words.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
11. In our processes, it is clear who performs what steps.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
12. Wasted time and money in processes is minimized.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
13. Processes have clear management sponsorship and support.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
14. Customer satisfaction is measured and acted upon.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
15. Metrics are transparent and don’t hide poor behavior.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
16. Our processes don't have too many re-work loops where work is handed back to a previous step to be worked again.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
17. My organization doesn't have redundant or overlapping processes.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
18. Process users are rewarded for following the standard path and "pay" for following longer, custom paths.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
19. The organization works to help people understand what their roles are and why they should want to follow processes.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
20. When there are decision points, it is clear what those decisions are and the various different paths from the decisions.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
21. There aren’t a few people or groups that act as bottlenecks to slow down the whole process.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
22. Policies, i.e., guiding rules of conduct, are documented.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
23. Processes are effective, i.e., they accomplish what they need to.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
24. We track process health through metrics that are visibly displayed.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
25. Process quality is optimized by striving to reduce defects.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
26. Procedures, i.e., step-by-step work instructions, are documented.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
27. Our processes have single process owners.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
28. Our organization balances not enough process (chaos) with too much (bureaucracy).
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
29. Processes are improved by treating root causes, not just symptoms.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
30. Your suppliers (those, internal and external, who view you as a customer) are satisfied with the process.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
31. Customer and supplier experience is consistent, i.e., isn’t smoother for some people and more painful for others.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
32. There are negative consequences to people of not following process.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
33. Supply and demand for processes are known and managed.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
34. Your customers (internal and external) are satisfied with the process.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
35. Metrics clearly show the behavior the organization wants people to follow.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
36. Processes are documented at the right level of detail: not too much, not too little.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
37. Process cycle time is minimized.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
38. We define suppliers and inputs coming into processes and customers and outputs coming out of the process.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
39. Our computer systems effectively and appropriately automatic our processes.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
40. We are constantly keeping our processes updated and current.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
41. Each different role in processes are identified and appropriately staffed.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
42. Processes are standardized, i.e., different groups do it "one way."
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
43. In our organization, the "we've-always-done-it-that-way" excuse isn’t tolerated.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
44. Processes are analyzed in terms of benefit to the organization versus cost to maintain or improve.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
45. Process is clearly written down, not in people's heads.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
46. The processes have the right people in the right roles.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
47. Not many people avoid the process or work around the system.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
48. There isn't too much work piling up in a few places slowing down the whole process.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
49. There are not too many "entry points" where a process can start.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
50. People have the right training and skills to be successful.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 

 

 
 
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