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The Iago Group is a business process improvement, training and organizational effectiveness consulting firm operating out of Portsmouth, NH. We specialize in using lean, six sigma, and instructional design methodologies.  Our work results in processes being improved by making process better, faster, cheaper… and sometimes more compliant. Past projects have been with Liberty Mutual, CVS and Aon consulting to improve IT supply chain, legal billing, and professional recruiting processes.
 
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Demographic Information

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Your industry:  
 
How many workers (employees or contractors) in your organization?
     

What is your organization’s annual revenue?
     

80% of your business occurs within:
            

What is your position?
     



For each of the following questions, please give your best response based simply on your personal view of your organization.  We expect some questions use terms that are unfamiliar to you.  That’s OK; just respond “No Opinion.”
 
1. The tools people have are well-maintained and up-to-date.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
2. People have permission to have access to the right people or departments to perform well.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
3. People have the formal education to perform well.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
4. Ergonomic conditions, like the way work areas are laid out, and human factors, like color schemes, help people’s performance.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
5. People have work that is interesting and meaningful.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
6. People receive informal feedback on their performance, such as positive reinforcement from others or a manager, that helps them perform.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
7. People trust their co-workers and organization.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
8. People generally have right inherent intellectual, emotional and physical talents, and the right internal motivation, appropriate to the jobs they are currently in.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
9. The things and other people that workers need to perform their jobs are not too far away from them.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
10. People work in an environment with a balance between dynamic change and stability so that they perform well.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
11. Processes are accessible and well-documented, so that people know who does what when.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
12. People have the right amount of written procedures, SOPs, job aids, cheat sheets, e.g., whether in a printed or electronic form, so that they don’t have to rely on memory to perform their job.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
13. People are provided material (not including financial) incentives to perform well, such as prizes, lunches, awards, parking spots.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
14. The tools people have are appropriate to the performance expected of them.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
15. People have a management reporting structure that is clear and supports job performance.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
16. The formal feedback people receive on their performance, e.g., regular reviews, scorecards, helps them do well.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
17. People have access to necessary tools.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
18. People have the right training, including classroom, online and other modes.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
19. As an incentive to perform, people are able to attain certifications, professional designations, work titles, etc., that they can “show the world.”
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
20. Conditions of lighting, temperature, sound and smell help, don’t hinder, people’s performance.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
21. People perform well because they are engaged in the right level of teamwork.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
22. People understand their expected work output and goals are measurable.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
23. People are encouraged to perform well, by managers, and through meetings and communications.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
24. Policies are provided to people that clearly show what should and should not be done and delineates right from wrong performance.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
25. Conditions of physical safety do not negatively affect people’s performance.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
26. People are empowered with the right amount of authority and autonomy to perform well.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
27. People have an appropriate amount of work to do.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
28. People have the right amount, frequency and level of data and information communicated to them for them to perform.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
29. People have the right financial incentives, e.g., pay, benefits, stock) to perform well.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 
30. People perform well because they have the ability to learn, grow, advance and not be held back.
    Strongly Agree Agree Neutral Disagree Strongly Disagree     No Opinion    
 

 

 
 
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